How to Handle Order Failures in Magento 2

Handling order failures efficiently is essential to maintaining a smooth user experience and ensuring the reliability of your e-commerce platform. In Magento 2, you can manage order failures using event-based programming. This guide will help you understand and handle order failure events in Magento 2.

In Magento, there is an event observer that is triggered when a payment fails on your Magento 2 website. This observer is helpful for developers who need to take specific actions when an order fails, such as sending an email to the customer to notify them about the failure and the reasons behind it.

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The below event fires when the order fails in Magento 2

sales_model_service_quote_submit_failure

You can insert the quote fails Magento 2 event into the events.xml file, as shown below.
File location: /MyCompany/MyModule/etc/events.xml

<config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="urn:magento:framework:Event/etc/events.xsd">
    <event name="sales_model_service_quote_submit_failure">
        <observer name="dhairvi_quote_fails_after" instance="MyCompany\MyModule\Observer\MyEventName.php"/>
    </event>
</config>