The success of any online firm in the e-commerce industry depends on offering a smooth and safe buying experience. One of the most potent e-commerce platforms, Magento 2, provides a number of features to improve store functionality and client experience. Remote shopping assistance is one of these features.
Although the purpose of this technology is to provide live support to customers during their purchasing experience, some store owners may want to turn it off for security or better control reasons. We will walk you through the process of turning off Magento 2’s Remote Shopping Assistance in this blog post.
What is Remote Shopping Assistance in Magento 2?
A feature of Magento 2 called Remote Shopping Assistance allows store managers to:
- Login as a customer from admin to view a customer’s shopping cart.
- Browse product catalogs on behalf of the customer.
- Provide direct, real-time support during the shopping experience
The following screenshot shows how it looks at the front end.
The “Allow remote shopping assistance” checkbox should be removed from the website’s front end because some Magento businesses never use this service.
Step-by-Step Guide to Disable Remote Shopping Assistance in Magento 2
Step 1: Log in to Magento 2 admin
Step 2: Navigate to STORES > Configuration > CUSTOMERS > Login as Customer
Step 3: From here, disable remote assistance by set “No” to “Enable Extension”
The login as customer feature will be removed from the entire website after you disable it from the admin.
The simple step of turning off remote shopping assistance in Magento 2 can help you keep more control over the features of your business, enhance security, and maximize efficiency. This easy step ensures that your Magento 2 store runs quickly and safely, regardless of whether you’re using the functionality or have privacy and security concerns.
Please contact our team at Dhairvi if you require any additional help configuring Magento 2. We can assist you in setting up your store to precisely suit your requirements because we are experts in developing Magento 2 websites.