Adobe Commerce Cloud offers store credit functionality, Which is a virtual balance assigned to a customer’s account. The store credit feature allows merchants to offer customers store credit as a form of payment, promotion, or refund. In this blog article, we’ll take you step-by-step through the Adobe Commerce Cloud store credit setup procedure so you can make the most of this service for your company.
What is store credit? Store credit is an amount that is allocated to a Magento customer’s account. Customers can use this credit to purchase any item on the website. Admin can also do a refund in store credit instead of refunding the actual amount. Store Credit feature is only available in the Adobe Magento Commerce version (previously Enterprise Edition); you will not find this option in the Magento open source (previously Community Edition) version.
How to Enable Store Credit in Adobe Commerce
Step 1: Log in to Magento 2 admin.
Step 2: Navigate to STORES > Configurations
Step 3: Expand Customers from the left side and open Customer Configuration
Step 4: Here, you can find all the settings of the Store Credit Options
How to Apply Store Credit from Magento Admin?
Magento 2 administrator can manage store credit for each customer from the Magento admin. To do so, just edit the customer and click on the “Store Credit” tab on the left side. Check the following screenshot.
How to check store credit balance and history on the Magento front end?
Customer can also view their store credit from My Account > Store Credit. Customers can review store credit history from their account. Check the following screenshot.
How to Use Store Credit during checkout in Magento 2?
There is a “Use Store Credit” button, which shows the total available store credit for your account. If the total amount is less than your store credit, then you can see your grand total will be zero, and you have to pay nothing!
How to Refund as Store Credit in Adobe Commerce Cloud?
You can see the “Refund to Store Credit” checkbox while you are refunding an order from the Magento 2 admin. You can check this checkbox, update the totals, and issue a refund. This will add store credit instead of actual payback to the customer.
Feel free to get back to us if you have any further queries about the Adobe Commerce cloud store credit feature, and we are happy to assist.
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